Covent Garden Florist: Flower Delivery Terms & Conditions

Introduction

Welcome to Covent Garden Florist. These Terms & Conditions govern your use of our website and services for online flower delivery within Covent Garden and the surrounding areas. By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using our services.

Scope of Terms

These Terms & Conditions apply to all purchasers and recipients of flowers and related products ordered through the Covent Garden Florist website for delivery across Covent Garden and neighbouring locations (hereafter referred to as 'the service area'). Please note that additional terms may apply for certain offers or promotions; such terms will be advised accordingly.

Order Process

Product Selection: Customers may browse and select flower arrangements, bouquets, and associated gifts listed on our online platform. Product images provided are for illustrative purposes only and may differ depending on flower availability and seasonal variations. We endeavour to match arrangements as closely as possible to the images and descriptions displayed.

Order Submission: Once you have selected your products, you can proceed to checkout. It is your responsibility to provide accurate recipient and delivery details, including contact numbers and a suitable delivery address within Covent Garden or its surrounding areas.

Order Confirmation: Upon placing your order, a summary will be displayed, and you will receive an order confirmation via our website (and, where available, also by SMS or electronic means). Acceptance of your order and the formation of a binding contract occurs when you receive this confirmation.

Delivery Availability and Restrictions: We offer same-day and next-day flower delivery within the service area, subject to product availability, order cut-off times, and operational factors. Orders placed outside our specified delivery areas, or for dates when delivery is unavailable (including public holidays), will be declined or rescheduled, and you will be notified accordingly.

Payments

Accepted Payment Methods: We accept major credit and debit cards, as well as other digital payment methods, as specified on the checkout page. All payments are processed securely, and Covent Garden Florist does not retain your full card details following the completion of a transaction.

Order Processing: Orders will not be processed until payment has been successfully received and authorised. If your payment is declined, we will notify you, and your order will not be fulfilled until alternative payment arrangements are made.

Prices: All prices are stated in GBP (£) and include VAT at the prevailing rate where applicable. Delivery charges are either included or specified separately during the order process. We reserve the right to alter our prices and delivery fees at any time; however, any changes will not affect confirmed orders.

Cancellation Policy

Customer Cancellations: You may cancel your order for online flower delivery by contacting us directly. Cancellations must be made at least 24 hours before the scheduled delivery time for a full refund. If an order is cancelled after this period, or after the flowers have been prepared or dispatched, we reserve the right to withhold some or all of the payment to cover incurred costs.

Florist Cancellations: In rare circumstances where we are unable to fulfil your order due to unforeseen reasons such as no stock availability or extreme weather conditions, we reserve the right to cancel your order. In such cases, you will be notified promptly and offered a full refund or the option of an alternative product or delivery date.

Amending Orders: Amendments to orders, such as changes to delivery details or product selection, can be requested but are subject to our operational feasibility. We cannot guarantee that all amendment requests will be fulfilled, particularly if your order is already in preparation or out for delivery.

Delivery Terms

Delivery Areas: Covent Garden Florist delivers throughout Covent Garden and adjacent neighbourhoods. Orders intended for delivery outside of these areas may be declined or subject to additional charges.

Delivery Timings: We strive to deliver your flowers on your selected date. While we aim for timely delivery (especially for same-day requests), we cannot guarantee specific delivery times. Our delivery schedule may be affected by factors such as traffic, weather, or other events beyond our control.

Recipient Absence: If no one is present at the delivery address, we will leave flowers in a safe location or with a neighbour, where possible, and leave a delivery note. Where neither is possible, we may attempt to redeliver or arrange collection, subject to an additional fee. Responsibility for the condition of the flowers passes to the recipient or person accepting the delivery.

Incorrect Delivery Information: We are not liable for failed or delayed deliveries due to incorrect or incomplete recipient information provided by the customer. It is your responsibility to ensure all provided details are accurate.

Quality Assurance & Returns

We take pride in delivering fresh, high-quality flowers. If you are not satisfied with the condition of your flowers upon arrival, please contact us within 24 hours of delivery with a clear description (and photograph if possible) of the issue. We may, at our discretion, offer a replacement, credit, or partial/full refund.

Flowers and plants are perishable and will naturally deteriorate over time. Proper care according to our provided instructions (where applicable) is essential to maintain their freshness. Refunds, replacements, or returns are not available for issues arising from failure to follow care guidelines or for dissatisfaction due to natural perishability beyond the first 24 hours after delivery.

Use of the Website

You agree not to misuse our website or interfere with its normal operation, access it using automated means, or attempt to gain unauthorised access to any part of the site. We reserve the right to suspend or terminate your use of our website if you breach these provisions or any other terms stated herein.

Liability

Exclusions: Covent Garden Florist shall not be liable for any indirect losses—such as loss of enjoyment, revenue, profit, or opportunity—arising from your use of our services, website, or delivery of our products.

Limitation: Our maximum aggregate liability to you in connection with any order shall not exceed the total price of that order. Nothing in these terms excludes or restricts our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be legally excluded under UK law.

Force Majeure: We shall not be liable for failure to perform our obligations due to events beyond our reasonable control (including but not limited to natural disasters, strikes, or transport interruptions).

Intellectual Property

All content on our website, including images, photographs, designs, logos, and text, is the intellectual property of Covent Garden Florist or its licensors. Use of our content without express written permission is prohibited.

Personal Data and Privacy

Personal data provided during the ordering process will be handled in accordance with our Privacy Policy and fully complies with applicable UK data protection laws. We only use your personal information for the purposes of fulfilling your flower delivery order, improving our services, or as required by law.

Alteration of Terms

Covent Garden Florist reserves the right to amend or update these Terms & Conditions at any time. Changes will come into effect when posted on our website. Your continued use of our website or services after such changes constitutes your acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them or your use of our services and website shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or relating to the use of our services.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, that provision will be deemed severed and will not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms & Conditions represent the entire agreement between you and Covent Garden Florist regarding the use of our website and services for online flower delivery within Covent Garden and surrounding areas. They supersede all prior agreements, communications, and understandings relating to these services.

Customer Service & Contact

We strive to provide high-quality service to all our customers in Covent Garden and neighbouring areas. For any questions or concerns regarding these Terms & Conditions or your order, please refer to our customer service details provided on our website. We value your feedback and are committed to resolving any queries promptly and fairly.

Thank you for choosing Covent Garden Florist for your online flower delivery needs in Covent Garden and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Covent Garden , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Covent Garden .

For assistance with orders, returns or account queries, please fill out the Contact Us form.