Returns, Refunds and Complaints
Our Fresh Flowers Guarantee in Covent Garden
At Covent Garden Florist, we pride ourselves on being a trusted local florist, serving households and businesses throughout Covent Garden and the surrounding areas. Our commitment is to deliver the freshest, most beautiful flowers directly to your door. Every bouquet is hand-prepared with care to ensure it arrives as vibrant and fresh as possible. If, for any reason, you are not completely satisfied with your order, we are here to help you with our transparent Returns, Refunds & Complaints policy.
Damaged-on-Arrival Policy
In the unlikely event that your flowers arrive damaged or not in the expected condition, please contact us as soon as possible on the same day as delivery. We kindly ask you to provide clear photographs of the flowers so we can assess the situation promptly. We understand how disappointing it can be when arrangements are not delivered as anticipated, and our team will work swiftly to put things right, in line with our fresh flowers guarantee for Covent Garden deliveries.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery when cared for as instructed. If your flowers do not meet this standard of lasting freshness, please let us know within that five-day window. Our commitment is to ensure every customer in Covent Garden receives the highest quality blooms that reflect our standards as a reputable local florist.
Refund and Replacement Options
If the flowers you receive are damaged on arrival or do not meet our freshness guarantee, we offer two resolution options depending on your preference and the particular circumstances:
- Replacement: We can provide a replacement bouquet or arrangement to be delivered at the earliest available time that suits you.
- Refund: If a replacement is not suitable, we can process a full or partial refund directly to your original payment method.
Our team will review each situation on a case-by-case basis to offer the most suitable and swift resolution. Please keep the original arrangement and packaging until we have resolved your complaint, as this helps us in handling your claim efficiently.
How to Make a Complaint
We value the trust the Covent Garden community has placed in us. If you have any concerns or complaints about your order or our service, please reach out to us promptly. When you contact us, providing details such as your order reference number, delivery date, and where relevant, photographs of your flowers will help us to resolve your issue even faster.
Once we have received your complaint, you can expect:
- A prompt acknowledgement from our friendly team.
- Clear communication regarding the next steps and the resolution process.
- A fair and thorough investigation into your complaint, with most issues being resolved within 48 hours.
Our Commitment to You
Covent Garden Florist stands by every order with our fresh flowers guarantee, and we believe in open, honest communication with our valued customers. As your local Covent Garden florist, we are dedicated to making things right when they occasionally go wrong. Whether you are a household or a business in the area, your satisfaction is our highest priority, and we are always here to help with any returns, refunds, or complaints.
Thank you for choosing Covent Garden Florist – proudly serving the Covent Garden community with freshness and care in every bouquet.
